Quality Standard
At EWA we are constantly striving to improve our standards and consequently services to our clients. By our attainment of a number of widely recognised Quality Standards and trade affiliations we are actively able to demonstrate both commitment and ability.
EWA operates Service Level Agreements (SLA) and Key Performance Indicators (KPI) with most of our clients. Programme objectives and timescales for delivery form the basis of our quality ethos.
Our quality culture is assessed and reviewed continually, both internally and externally, in line with our formal accreditation - ISO 9001:2000.
EWA, the company, and members of its management team, are recognised and affiliated by important industry bodies:
Achieved Quality Standards
| ISO9001:1994 | Accredited January 1994 |
| ISO9001:2000 | Accredited August 2003 |
| ISO14001:2004 | Accredited September 2005 |
| Investors in People | Accredited January 2005 |
Members
| DMA | Direct Marketing Association |
| CIM | Chartered Institute of Marketing |
| FDM | Federation of Direct Marketing |
| CCA | Customer Contact Association |
