Case Study - Enfield Borough Council
Enfield Borough Council is a local authority responsible for circa 300,000 citizens. EWA has provided Enfield BC with personalised laser print, mailing and fulfilment services since 1991.
- EWA is proficient in the preparation and mailing of complex, multi personalised despatches. Our tried and tested procedures ensure accurate, low cost production - from automated, segmented laser print production through to mail-sorted outputs.
- EWA’s extensive experience in stock management and fulfilment, together with its premier status with Royal Mail ensures that mailings are prepared accurately, on-time and at minimum postage costs. EWA has been managing general and annual council tax mailings for Enfield Borough Council since 1991, in which time EWA has successfully achieved all deadlines and service levels – testimony is our 20 year track record of tender based contract renewals – this record of achievement ensures that Enfield BC meets its target for notifications and payment collections.
- Enfield BC operates disparate legacy systems that generate benefit demands and local communications. EWA is responsible for the efficient coordination, merging and consolidation of their mailing outputs to reduce cost and improve recipient perception.
- Outputs are multipart, personalised packs containing variable inserts. Council Tax mailings must be delivered within tightly controlled time periods and to strict sortation criteria. EWA’s attention to detail through tried and tested processes minimise errors and customer dissatisfaction.
EWA has demonstrated its cost effectiveness, trustworthiness, flexibility and reliability – maintaining a competitive edge over other prospective providers for two decades – reducing Enfield BC’s investment in management and supervision of a critical part of the Council’s communications.