Crisis & Issues Management Support
At EWA we understand the importance of having effective response mechanisms in place when it's most important to you. Issues can arise (and they often do!) when you least expect. That’s when we ask, who are your consumers going to call? Who will pick up the phone or answer the email and provide specific, accurate information through the right channel, when it is most needed?
At EWA we can provide a crisis/issues management support service designed to help manage the stakeholder communications of any PR campaign. With the professionalism you’d expect from an experienced team, our dedicated response service can be operational within 24 hours from point of notification with multi channel communications.
Our services and experience include:
- Product recalls and crisis management
- Consumer/retailer information help lines
- Managing product returns and refunds
- Telephone/email/SMS/online- Inbound & Outbound
- Print & Fulfilment- Issuing cheques, letters and distribution of POP information material
- Database development for the capture of consumer details
- Post campaign evaluation
- Statistical reporting during and after the campaign
- Dedicated account management team
In addition to our standard services, we can also build a bespoke response package for your clients, designed around a retained ‘insurance policy’ providing dedicated contact management when it is most needed.
To find out more about EWA's crisis/issues management support, please call +44 (0)1245 492 828
