Communication Centres
EWA is one of the UK's foremost providers of outsourced communication centre solutions.
We offer the following Communication Centre Solutions:
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Contact Centres
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Outsourced Customer Care
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Response Handling
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Campaign Management
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Technical and Service Helpdesks
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Lead Generation
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Print and Fulfilment
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Crisis and Issue Management
Outsourcing any kind of marketing communication activity means putting some or all of your customer communications in the hands of someone else - something that demands partnership and trust. At EWA we fully understand the significance of this decision and so ensure that we deliver an exceptional service that reflects your brand and adds real value to your business.
EWA’s clients entrust their customer relationships to our expertise. We have more than 25 years’ experience in the contact centre and contact management industry. This is coupled with the technical infrastructure to provide clients with a solution tailored specifically to their needs. From brand dedicated, multi-channel programmes to bureau based solutions, EWA provides you with a professional service and the opportunity to outsource all aspects of your customer communications – safe in the knowledge they’ll be in experienced hands.
Our expectations are high: our brand-dedicated communication centres are resourced by project management and contact centre staff that undergo extensive training and familiarisation programmes before joining a client team. All team members are coached to listen and understand, as well as offer support and advice where appropriate. We take care to ensure that our clients' brand values are accurately represented, and that all our communication centre staff have in-depth knowledge of the sectors and environments in which their clients’ brands operate.
More than just a contact centre provider - we are always accountable, always involved, and always striving to add additional value for our clients. We ensure that each and every customer interaction is a positive experience that promotes loyalty, the client’s brand and enhances the client-customer relationship.
Our communication centre services include:
- Dedicated or bureau based service provision
- Advice and customer help lines
- Customer care and customer service
- Complaint handling services
- Technical and service help desks
- Response management
- Comprehensive telephony and reporting systems
- Complete web; email and SMS response handling
- Multi-channel integration
- Bespoke contact management and CRM applications
- Automated call distribution (ACD)
- Interactive voice management (IVM)
- Computer telephony integration (CTI)
Speak to one of the EWA Communication Centres specialists today on 01245 492 828, or via our contact form.
Find out more about the Benefits of Outsourcing Customer Communications
Click here to read our article "Excellent Customer Service - Top 10 Tips"
