Communication Centres
EWA is one of the UK's foremost providers of outsourced communication centre solutions.
Using an outsourced communication centre means putting some or all of your customer communications in the hands of someone else - something that demands partnership and trust. At EWA we fully understand the significance of this decision and so ensure that we deliver a service that reflects your brand and adds real value to your business.
EWA's clients entrust their customer relationships to our expertise. We have more than 25 years’ experience in the contact centre and contact management industry. This is coupled with the technical infrastructure to provide clients with a solution tailored specifically to their needs. From brand dedicated, multi-channel Communication Centres to bureau based solutions, EWA provides you with the opportunity to outsource all aspects of your customer interactions to our professional communication centres.
Our expectations are high: our brand-dedicated communication centres are resourced by staff that undergo extensive training and familiarisation programmes before joining a client team. Staff are coached to listen and understand, as well as offer support and advice. We take care to ensure that our clients' brand values are accurately represented, and that all our communication centre staff have in-depth knowledge of the sectors and environments in which those brands operate.
More than just a contact centre - we are always accountable, always involved, and always looking for additional value for our clients. We ensure that the interaction between the customer and the communication centre is a positive one that promotes loyalty, the client brand and enhances the information sharing process.
Our communication centre services include:
- Dedicated, or bureau communication centre staff
- Advice & customer help lines
- Customer care & customer service
- Technical and service help desks
- Response management
- Comprehensive telephony and reporting systems
- Complete web; email; SMS and MMS response handling
- Multi-channel integration
- Automated call distribution (ACD)
- Interactive voice management (IVM and IVR)
- Computer telephony integration (CTI)
To read about the benefits of outsourcing customer communications, click here
Click here to read our article "Excellent Customer Service - Top 10 Tips"
