Contact Centres
As an award winning provider of outsourced contact centre solutions, EWA has over 25 years experience in providing brand dedicated, multi-channel communication centres and bureau based solutions. Our approach is to deliver tailored services, designed specifically to meet our client’s needs, which add real value to their business.
EWA has a successful track record of providing outsourced contact management services across a range of industries, enquiry channels and audiences and our current clients include companies both large and small from the public and private sectors.
EWA’s contact centres are staffed with highly trained and motivated agents, recruited to reflect our client’s brand and most often dedicated to a single operation therefore engendering and creating an extension of each client’s business.
Our Contact Centre capabilities include:
- Brand dedicated or bureau teams
- Advisory and help lines
- Customer care and service
- After sales support
- Technical and ecommerce support
- Response management
- Customer retention, development and loyalty programmes
- Outbound B2B telemarketing including lead generation
- Relationship management
The majority of the programmes we operate on behalf of our clients are supported by contact management databases developed by EWA. This allows us to fully integrate and automate telephony, email management and web registration services to deliver a truly multi-channel solution.
Gain the Competitive Edge
Outsourcing communication or contact centre activity to EWA has the potential to realise a whole host of benefits including:
- Increased efficiency, service levels and enquiry response times
- Improved customer service and satisfaction
- A reduction in capital outlay on IT, telephony and infrastructure
- Realising increased revenue and profit margins
Most importantly though it enables you to invest in real expertise from people who live and breathe customer relationship management, giving you the edge over your competition which is so vital in today’s market.
To find out more, speak to a member of our Business Development team on +44 (0)1245 492 828, or via our contact form.
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