Outsourced Customer Care
EWA has provided Outsourced Customer Care Solutions for its clients for more than 28 years.
Whether you require customer care support for product advice and guidance; technical support; sales and after service; or complaint and query handling; EWA’s expertise is tried and tested across a wide range of industries. Providing multi-channel solutions to engage with your customers on their terms, we recognise that we are caring for your most valuable asset – Your Customers.
We add value to the customer care process through the provision of Customer Insight – it’s not enough to handle the enquiry - we will seek to identify how we can improve your customer care operation by understanding the profile and behaviour of your customers through techniques such as in-depth segmentation and profiling; propensity modelling and impact assessment.
EWA understands the importance of dedicating the right people for each client campaign both in terms of project management staff and contact centre personnel. This takes customer care to a new and profitable level. Our Customer Care programmes increase customer loyalty which in turn increases revenue and profit.
How can you benefit from Outsourced Customer Care?
EWA’s Response Handling and management expertise provides you with the opportunity to deliver exceptional customer service at every communication touch point – through the web; email; telephone; SMS; or post. Our Contact Centre staff are empowered to serve customers quickly and efficiently – they undergo award winning, tried and tested training and development programmes to ensure that they deliver the highest level of customer care to ensure first contact resolution whenever possible. We aim to ensure that all staff have an in depth knowledge of the product, service or solution that the client offers, enabling them to add value to the customer relationship management process.
The bespoke customer care solutions, associated business rules and integrated communications provided by EWA, offer clients all of the advantages of outsourcing – instant access to the latest technology, the benefit of long-term experience in customer relationship management and the removal of the need for expensive internal infrastructure, allowing you to concentrate on your core business secure in the knowledge that your customer care is in safe and capable hands.
Measureable results with the added value of real insight into your customer’s behaviour – that’s EWA Customer Care.
Find out more about our Outsourced Customer Care Services
To find out more about Outsourced Customer Care Solutions, speak to a member of our Business Development team on +44 (0)1245 492 828, or via our contact form.
Outsourced Customer Care Case Study - 'adidas Group' Customer Service Centre
