Effectively managing customer and stakeholder relationships is of concern to every organisation. Outsourcing some or all of your customer relationship management to a third party can be a daunting prospect although essential if important elements such as customer service are being sidelined due to other priorities.
At EWA we help organisations manage their relationships effectively and to the mutual benefit of both parties. Our depth of experience in Customer Relationship Development and relationship marketing allows us to offer support in the form of outsourced contact management services, effectively handling the flow of information between any points in an organisation.
We offer communication audits, rationalise processes, develop and implement marketing solutions and systems between customers, consumers, suppliers and agencies – leaving the client to manage their core business. At every stage we look to add additional value, whether that be through re-engineering of processes, customer analysis, improved data utilisation, simplification of customer interaction systems, or improved stakeholder collaboration.
It is well proven that maintaining good relationships with customers and stakeholders ensures both stability and growth in an organisation. Outsourcing customer relationship development to EWA can be as simple as us providing customer analysis and insight or developing and running a customer loyalty programme. On the other hand we can assist and support in the complex process of customer, distributor and sales force interaction – providing a customised contact centre for enquiries, campaigns and relationship building communications, specifically for your business.
Benefits of EWA supporting Relationship Development:
- Reduced full time resource
- No capital outlay for telephony and other specialist technology
- Automatic upgrading to new technology
- Improved budget management through fixed charges
- Market differentiation through exceptional service
- Flexibility and responsiveness – you ask, we deliver
- Objectivity – we are not embroiled in the politics
- Access to specialists in customer analysis and marketing strategy
Our Relationship Development services include:
- Relationship marketing
- Loyalty programmes
- Customer acquisition, development and retention
- Customer segmentation and profiling
- Customer behavioural analysis
Speak to one of the EWA Relationship Development specialists today on 01245 492 828, or contact us via our contact form.