We never under-estimate the power of communication: we understand that each moment of customer interaction can reinforce, define or destroy a company's brand image. Our communication audits have proved invaluable to many clients, who have been able to re-engineer communication and business processes in light of our advice and recommendations.
Our expert team provides insights into ways of increasing revenue, reducing cost and improving customer service - whilst maintaining the highest brand values. They do this by clarifying areas of responsibility and streamlining process, taking into account dependencies, technologies, responsibilities, and above all, the customer.
A typical communication audit is broad and could encompass many business functions from customer service and staff training to telephony, from value analysis to key industry trends. The audit will provide recommendations that will help to improve information flow and data handling, speed up customer response, enhance internal processes, reinforce brand and identity and surpass customer expectations.
Our Communication Audits include:
- Customer Insight analysis
- Customer touch point analysis
- Communication process reviews
- Data and information audits
- Telephony, systems and IT audits
- CRM Consultancy
- Marketing strategy
- Communication strategy
- Contact centre strategy
To find out more, please call +44 (0)1245 492 828 or via our contact form