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  Welcome to EWA Ltd, specialists in Business Process Outsourcing UK. Our range of services cover Relationship Management, Contact Centres, Response Handling, Customer Insight, Database Marketing to name but a few.

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• Services

  EWA provide Business Outsourcing and Marketing services covering five key areas. Find out more about how Outsouring Services can help your Business.

  • Contact Centres

    Contact Centre Outsourcing Services. Award-winning UK Contact Centre Solutions. Major brands choose EWA for their dedicated contact centre.

    • Benefits of Outsourcing

      'Leave it to the experts' is an oft-used expression, but many businesses struggle to do so. Contact Centre outsourcing enables you and your company to focus on your specialism and other specialists to provide you with the benefit of their skills and expertise.

    • Outsourced Customer Care

      EWA specialise in Customer Care Outsourcing & Customer Service Management. Our services include Technical Support, Sales & After Service, Complaint Handling & more

    • Response Handling

      Response Handling Services. Including Customer Complaint Handling and Fulfilment Services. Contact EWA for more details.

    • Campaign Management

      Campaign Management Services include Direct Mail, Print & Fulfilment, Database Marketing and other multi channel marketing solutions

    • Technical & Service Helpdesks

      Our Technical and Service Helpdesks provide Helpdesk Support Solutions for a range of operations, including Issue Resolution & support of a Technical nature

    • Lead Generation

      We provide many forms of Lead Generation, including Sales and B2B Lead Generation Services. We identify the right prospects before any communication starts

    • Print & Fulfilment

      We offer comprehensive in-house Print, Fulfilment & Stock Management Services for Commercial Printing & Mailing. Find out about our Direct Mail Print & Fulfilment

    • Crisis & Issues Management

      Our Crisis and Issue Management Services are designed to manage communications of any PR campaign. We also cover Crisis/Issue Intervention & Reputation Management

    • Excellent Customer Service - Top 10 Tips
    • New Home Builders
  • Digital Marketing

    Find out more about our Digital Marketing & Communication services. We provide a cost effective solution for many forms of Digital Media & Online Communications

    • eCRM
    • Email Marketing

      At EWA we believe in making email marketing work for business. We've extensive experience, working with clients such as Marks & Spencer, adidas and Nissan, delivering customer communications using our bespoke email broadcast tool, EWA Communiqué.

    • SMS Marketing

      EWA provide technology and experience to help clients deliver targeted SMS campaigns. Contace EWA now to find out more.

  • Customer Insight

    Customer Insight Services from EWA. Customer insight is essential to build a customer profile and acquire, develop and retain the right customers.

    • Data Audit and Feasibility Study

      Find out more about EWAs Data Audit and Feasibility Study as part of our Customer Insight Services.

    • Critical Lag

      Find out more about EWAs Critical Lag services and see how we can help your business.

    • Cross-Sell Analysis

      Find out more about EWA's Cross-Sell Analysis services and how we can help your business.

    • Propensity Modelling

      Let EWA manage your propensity modelling and manage the data and processes involved in predictive modelling. Contact EWA today.

    • Customer Insight Case Study - lunchtogo M&S

      M&S Lunchtogo Case Study - See how EWA helped M&S keep their Lunchtogo customers using clever techniques and systems.

  • Data Management

    We offer bespoke Data Management services for clients who want to make the most of their existing data or wish to create new marketing databases to drive their communications.

    • Database Marketing

      Database Marketing Services from EWA. 30 years' experience managing complex database marketing campaigns. Call EWA now!

    • Query & Extract Tool

      EWAs Query and Extract Tool is a web-based, campaign management application. This tool provides clients with full desktop access to their data held within marketing databases

    • Channel Shift
  • Relationship Development

    EWAs Relationship Development Services help businesses manage their customer relationships by designing effective communication campaigns

    • Customer Relationship Management

      At EWA we help organisations with their Customer Relationship Management, bringing a mutual benefit to both parties.

    • Strategy & Consultancy

      EWAs Strategy & Consultancy services can help business who require short term support for a one-off campaign or to outsource key customer management functions

    • BPO

      EWA deliver effective BPO (Business Process Outsourcing) marketing functions such as Contact Centres, Customer database management, fulfilment & more.

    • Communication Audits

      EWAs Communication Audits team provides insights into ways of increasing revenue, avoiding cost and improving customer service, whilst maintaining brand values.

    • Public Consultations

      EWA's Public Consultation services have all the channels and expertise you need to communicate effectively and efficiently during public consultations.

• About us

  Based in Chelmsford, EWA was established in 1981 and is part of one of the world's largest communications services companies, the WPP Group.

  • Quality Standard

    EWA Ltd deliver quality culture is assessed and reviewed continually, both internally and externally, in line with our formal accreditations - ISO 9001:2000 and QMP

  • Meet the Team

    Meet the Team at EWA Bespoke Commuications

  • Office Location

    Office Location: EWA Limited, St Mary's Green, Tattersall Way, Chelmsford, Essex CM1 3TU.

  • Why Choose EWA?

    At EWA we have a proven track record for delivering contact centre solutions to businesses just like yours and will be happy to show you just how successful our previous campaigns have been.

  • Direct Marketing Campaign Plan

    The EWA 6 step process to successful direct marketing campaign planning. See how we could implement a marketing campaign for your company, today.

  • Environmental Policy

    Environmental Policy from EWA Ltd.

  • WPP Plc

    EWA is part of WPP, one of the world's largest communications services groups.

  • Partners

    EWA works in partnership with industry leading suppliers to ensure our customer receive the best possible service; these include online marketing specialists, 'best of breed' IT software and hardware vendors, print suppliers as well as other WPP sister agencies.

  • Charity

    EWA's chosen House Charity is the BBC Children in Need. EWA have supported the charity for over 17 years and raised in excess of£80,000 during this time

    • CIN Gallery

      View photos from EWA's Children in Need picture gallery.

• Site Map

  The EWA Site Map is here to help you navigate our entire website.

• Case Studies

  A wide range of full case studies from Adidas, Marks & Spencer, P&O plus many more success stories.

  • Adidas

    Adidas case study from EWA. In 2002 and following the launch of a new company website, adidas encountered an unexpected challenge.

  • Nissan

    Nissan Case Study by EWA. Nissan Motor (GB) Ltd is one of the most successful vehicle manufacturers in the UK fleet market. EWA has been working in close partnership with Nissan since 1994.

  • M&S lunchtogo

    M&S case study from EWA. In 1996, Marks & Spencer launched lunchtogo - a delivery service providing businesses with buffet lunches for client meetings, training days and staff events.

  • Ecodan (Mitsubishi Electric)

  • Immigration New Zealand

    Immigration New Zealand Benefit from Knowledgeable Enquiry Handling and Insightful Reporting Services from EWA

  • Merial

    Merial Case Study from EWA. In 1997 an influx of generic competitor products threatened Merial's market share and led them to examine their service and relationships with distributors and end users

  • Findel Education

    Find out how EWA helped Findel Education improve its levels of customer insight.

  • TDA

    TDA Case Study from EWA Ltd. TDA was established by a Government Act in 1994 with a principal objective of increasing the number of applicants into the teaching profession.

  • Ford

    Ford Case Study from EWA Ltd. Ford Motor Company developed a loyalty programme targeted specifically at company car drivers.

  • Brintons Carpets

    Brintons Carpets Case Study from EWA Ltd. Brintons Carpets represents over 200 years of tradition and craftmanship in carpet manufacture. Find out more

  • EAPTIS

    EAPTIS Traveline Case Study. EWA is responsible for the delivery of information to callers to a dedicated communication centre for issues such as journey planning & travel information

  • Wiltshire Farm Foods

    Wiltshire Farm Foods Case Study by EWA Ltd. EWA implemented a digital CRM strategy & customer insight for this leading supplier of quality frozen foods

  • Client Highlights

    Read more about our Client Highlights, a condensed form of our Full Client Case Studies.

    • Wiltshire Farm Foods

      Read our Client Highlights for Wiltshire Farm Foods, a condensed version of our Complete Case Studies.

    • TDA

      Read our Client Highlights for TDA (Training and Development Agency for Schools), a condensed version of our Complete Case Studies.

    • Merial

      Find out more about our Client Highlights for Merial, a condensed version of our complete case studies.

    • adidas

      Find out more about our Client Highlights for adidas, a condensed version of our complete case studies.

    • Enfield BC

      Find out more about our Client Highlights for Enfield BC, a condensed version of our complete case studies.

  • Adidas Are You In
  • Linden Homes
  • Mott MacDonald & ODA
• Latest News

  Read latest news articles from EWA Ltd.

• Careers

  View Careers at EWA Ltd UK.

  • Vacancies

    View the latest Vacancies at EWA Ltd

• Contact Us

  Contact EWA Ltd via our online form, or contact us directly using the details below.

• Case Study Downloads

  The EWA Case Study download page, including clients such as Adidas, Ford, Nissan, M&S, Merial, TDA and P&O ferries.

• Privacy

  The EWA privacy policy. This Privacy Policy describes where and what information we collect and how we use the information.

• Customer Relationship Management

  At EWA we work with you to set up, develop and nurture customer partnerships by creating an integrated customer management strategy

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  • Outsourced Contact Centres