Site Map
- Home
Welcome to EWA Ltd, specialists in Business Process Outsourcing UK. Our range of services cover Relationship Management, Contact Centres, Response Handling, Customer Insight, Database Marketing to name but a few.
- Services
EWA provide Outsourced Business and Marketing services covering six key areas. Find out more about how Outsourced Services can help your Business.
- Communication Centres
As an Award Winning Communications Agency, we specialise in Outsourced Business Solutions for Customer and Client Communications. Find out about our services.
- Contact Centres
EWA is an Award Winning provider of Contact Centre Outsourcing Solutions. UK based with over 25 years experience in Brand Dedicated Contact Centres.
- Benefits of Outsourcing
'Leave it to the experts' is an oft-used expression, but many businesses struggle to do so. Contact Centre outsourcing enables you and your company to focus on your specialism and other specialists to provide you with the benefit of their skills and expertise.
- Benefits of Outsourcing
- Outsourced Customer Care
EWA specialise in Outsourced Customer Care & Customer Service Management. Our services include Technical Support, Sales & After Service, Complaint Handling & more
- Response Handling
EWA fulfils Response Handling Services for a variety of clients, including Customer Complaint Handling and Fulfilment Services. Find out more.
- Campaign Management
EWA's Campaign Management Services include: Direct Mail Campaigns, Print & Fulfilment, Direct Response Marketing and other multi channel marketing solutions
- Technical & Service Helpdesks
Our Technical and Service Helpdesks provide Helpdesk Support Solutions for a range of operations, including Issue Resolution & support of a Technical nature
- Lead Generation
We provide many forms of Lead Generation, including Sales and B2B Lead Generation Services. We identify the right prospects before any communication starts
- Print & Fulfilment
We offer comprehensive in-house Print, Fulfilment & Stock Management Services for Commercial Printing & Mailing. Find out about our Direct Mail Print & Fulfilment
- Crisis & Issues Management
Our Crisis and Issue Management Services are designed to manage communications of any PR campaign. We also cover Crisis/Issue Intervention & Reputation Management
- Excellent Customer Service - Top 10 Tips
- Contact Centres
- Digital Marketing
Find out more about our Digital Marketing & Communication services. We provide a cost effective solution for many forms of Digital Media & Online Communications
- eCRM
- Email Marketing
At EWA we believe in making email marketing work for business. We've extensive experience, working with clients such as Marks & Spencer, adidas and Nissan, delivering customer communications using our bespoke email broadcast tool, EWA Communiqué.
- SMS Marketing
EWA have the necessary technology and experience to help clients deliver targeted SMS campaigns. Whether it's for a one-off broadcast or as part of an integrated approach to eMarketing.
- Customer Insight
EWA's Customer Insight team calls upon a wealth of experience. Customer Insight is the collection, deployment and translation of information and insight that is essential for businesses to acquire, develop and retain the right customers.
- Data Audit and Feasibility Study
Find out more about EWAs Data Audit and Feasibility Study as part of our Customer Insight Services.
- Critical Lag
Find out more about EWAs Critical Lag services and see how we can help your business.
- Cross-Sell Analysis
Find out more about EWA's Cross-Sell Analysis services and how we can help your business.
- Customer Insight Case Study - lunchtogo M&S
EWA's Customer Insight team calls upon a wealth of experience and best of breed data mining & business intelligence software to provide intelligent, accurate and actionable insight into your customers behaviour.
- Data Audit and Feasibility Study
- Data Management
We offer bespoke Data Management services for clients who want to make the most of their existing data or wish to create new marketing databases to drive their communications.
- Database Marketing
EWA has been providing Database Marketing since its inception in 1981 - many years of experience handling our clients valuable asset - their customer data.
- Query & Extract Tool
EWAs Query and Extract Tool is a web-based, campaign management application. This tool provides clients with full desktop access to their data held within marketing databases
- Database Marketing
- Relationship Development
EWAs Relationship Development Services help businesses manage their customer relationships by designing effective communication campaigns
- Strategy & Consultancy
EWAs Strategy & Consultancy services can help business who require short term support for a one-off campaign or to outsource key customer management functions
- BPO
EWA deliver effective BPO (Business Process Outsourcing) marketing functions such as Contact Centres, Customer database management, fulfilment & more.
- Communication Audits
EWAs Communication Audits team provides insights into ways of increasing revenue, avoiding cost and improving customer service, whilst maintaining brand values.
- Public Consultations
EWA's Public Consultation services have all the channels and expertise you need to communicate effectively and efficiently during public consultations.
- Strategy & Consultancy
- Communication Centres
- Our Solutions
Each solution is based around EWA's core service offering and principals but as every client is unique, therefore every solution we devise is bespoke and can be tailored to suit individual business requirements.
- Database Services
EWA are specialist outsourced marketing database solutions and also assist companies who want to retain control of their databases in-house.
- Database Services
- About us
EWA was established in 1981 and is part of one of the world's largest communications services companies, the WPP Group.
- Quality Standard
EWA Ltd deliver quality culture is assessed and reviewed continually, both internally and externally, in line with our formal accreditations - ISO 9001:2000 and QMP
- Meet the Team
Meet the Team at EWA Bespoke Commuications
- Office Location
Office Location: EWA Limited, St Mary's Green, Tattersall Way, Chelmsford, Essex CM1 3TU.
- Environmental Policy
Environmental Policy from EWA Ltd.
- WPP Plc
EWA is part of WPP, one of the world's largest communications services groups.
- Partners
EWA works in partnership with industry leading suppliers to ensure our customer receive the best possible service; these include online marketing specialists, 'best of breed' IT software and hardware vendors, print suppliers as well as other WPP sister agencies.
- Charity
EWA's chosen House Charity is the BBC Children in Need. EWA have supported the charity for over 17 years and raised in excess of£80,000 during this time
- CIN Gallery
View photos from EWA's Children in Need picture gallery.
- CIN Gallery
- Quality Standard
- Site Map
The EWA Site Map is here to help you navigate our entire website.
- Case Studies
A wide range of full case studies from Adidas, Marks & Spencer, P&O plus many more success stories.
- Client Highlights
Read more about our Client Highlights, a condensed form of our Full Client Case Studies.
- Wiltshire Farm Foods
Read our Client Highlights for Wiltshire Farm Foods, a condensed version of our Complete Case Studies.
- Nissan Motor GB
Read our Client Highlights for Nissan Motor (GB), a condensed version of our Complete Case Studies.
- TDA
Read our Client Highlights for TDA (Training and Development Agency for Schools), a condensed version of our Complete Case Studies.
- Merial
Find out more about our Client Highlights for Merial, a condensed version of our complete case studies.
- adidas
Find out more about our Client Highlights for adidas, a condensed version of our complete case studies.
- Enfield BC
Find out more about our Client Highlights for Enfield BC, a condensed version of our complete case studies.
- Wiltshire Farm Foods
- Complete Case Studies
Our Complete Client Case Studies include Adidas, Nissan, M&S, TDA, Merial, Ford and more.
- Adidas
Adidas case study from EWA. In 2002 and following the launch of a new company website, adidas encountered an unexpected challenge.
- Nissan
Nissan Case Study by EWA. Nissan Motor (GB) Ltd is one of the most successful vehicle manufacturers in the UK fleet market. EWA has been working in close partnership with Nissan since 1994.
- M&S lunchtogo
M&S case study from EWA. In 1996, Marks & Spencer launched lunchtogo - a delivery service providing businesses with buffet lunches for client meetings, training days and staff events.
- Merial
Merial Case Study from EWA. In 1997 an influx of generic competitor products threatened Merial's market share and led them to examine their service and relationships with distributors and end users
- TDA
TDA Case Study from EWA Ltd. TDA was established by a Government Act in 1994 with a principal objective of increasing the number of applicants into the teaching profession.
- Ford
Ford Case Study from EWA Ltd. Ford Motor Company developed a loyalty programme targeted specifically at company car drivers.
- Brintons Carpets
Brintons Carpets Case Study from EWA Ltd. Brintons Carpets represents over 200 years of tradition and craftmanship in carpet manufacture. Find out more
- EAPTIS
EAPTIS Traveline Case Study. EWA is responsible for the delivery of information to callers to a dedicated communication centre for issues such as journey planning & travel information
- Wiltshire Farm Foods
Wiltshire Farm Foods Case Study by EWA Ltd. EWA implemented a digital CRM strategy & customer insight for this leading supplier of quality frozen foods
- Adidas
- Client Highlights
- Latest News
- Careers
View Careers at EWA Ltd UK.
- Vacancies
View the latest Vacancies at EWA Ltd
- Vacancies
- Contact Us
Contact EWA Ltd via our online form, or contact us directly using the details below.
- Case Study Downloads
The EWA Case Study download page, including clients such as Adidas, Ford, Nissan, M&S, Merial, TDA and P&O ferries.
- Privacy
The EWA privacy policy. This Privacy Policy describes where and what information we collect and how we use the information.







