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    Welcome to EWA Ltd, specialists in Business Process Outsourcing UK. Our range of services cover Relationship Management, Contact Centres, Response Handling, Customer Insight, Database Marketing to name but a few.

  • Services

    EWA provides outsourced customer relationship building services in six key areas: Contact Centres, Customer Insight, Database Marketing, Response Handling, Print & Fulfilment and Relationship Management.

    • Digital Marketing

      EWA's Digital Marketing service helps provide a cost effective means for businesses to take advantage of the benefits of digital media.

    • Customer Insight

      EWA's Customer Insight team calls upon a wealth of experience. Customer Insight is the collection, deployment and translation of information and insight that is essential for businesses to acquire, develop and retain the right customers.

      • lunchtogo M&S - Customer Insight Case Study

        EWA's Customer Insight team calls upon a wealth of experience and best of breed data mining and business intelligence software to provide intelligent, accurate and actionable insight into your customers behaviour.

    • Contact Centres

      As an award winning provider of outsourced contact centre solutions, EWA has over 25 years experience in providing brand dedicated, multi-channel communication centres and bureau based solutions.

      • Benefits of Outsourcing

        'Leave it to the experts' is an oft-used expression, but many businesses struggle to do so. Contact Centre outsourcing enables you and your company to focus on your specialism and other specialists to provide you with the benefit of their skills and expertise.

    • Database Marketing

      EWA has been providing database marketing since its inception in 1981 - many years of experience handling our clients valuable asset - their customer data.

    • Response Handling

      EWA fulfils response handling for a variety of clients and currently manages campaigns on behalf of Interbrew/Bass, P&O Ferries, Merial Animal Health, Teacher Training Agency and Pfizer.

    • Relationship Management

      At EWA we help organisations with their Relationship Management, bringing a mutual benefit to both parties.

  • Our Solutions

    Each solution is based around EWA's core service offering and principals but as every client is unique, therefore every solution we devise is bespoke and can be tailored to suit individual business requirements.

    • Email Marketing

      At EWA we believe in making email marketing work for business. We've extensive experience, working with clients such as Marks & Spencer, adidas and Nissan, delivering customer communications using our bespoke email broadcast tool, EWA Communiquￃﾩ.

    • SMS Marketing

      EWA have the necessary technology and experience to help clients deliver targeted SMS campaigns. Whether it's for a one-off broadcast or as part of an integrated approach to eMarketing.

    • Print & Fulfilment

      EWA offers clients a comprehensive in-house print, fulfilment and stock management system that allows direct mail, marketing and information campaigns to run seamlessly.

    • Crisis & Issues Management

      EWA can provide a crisis/issues management support service designed to help manage the stakeholder communications of any PR campaign.

    • Media Response

      EWA can help you measure your campaigns success, by managing the response mechanisms, accurately capturing data and reinforcing the brand values.

    • Public Consultations

      EWA Ltd have all the channels and expertise you need to communicate effectively and efficiently during public consultations.

    • Communication Audits

      Communication Audit team provides insights into ways of increasing revenue, avoiding cost and improving customer service, whilst maintaining brand values.

    • BPO

      EWA deliver effective BPO marketing functions such as Contact centres, Customer care, Customer database management, campaign management and fulfilment.

    • Data Management

      The EWA Ltd IT team is skilled in database management, system implementation and support, providing clients with a 'one-stop-shop' service from concept to delivery.

    • Campaign Management

      Full campaign management from EWA which includes management of: direct marketing campaigns, print and fulfilment.

    • Database Services

      EWA are specialist outsourced marketing database solutions and also assist companies who want to retain control of their databases in-house.

  • About us

    EWA was established in 1981 and is part of one of the world's largest communications services companies, the WPP Group.

    • Quality Standard

      EWA Ltd deliver quality culture is assessed and reviewed continually, both internally and externally, in line with our formal accreditations - ISO 9001:2000 and QMP (The Quality Standard for Mail Production).

    • Meet the Team

    • Office Location

      Office Location: EWA Limited, St Mary's Green, Tattersall Way, Chelmsford, Essex CM1 3TU.

    • Environmental Policy

      Environmental Policy from EWA Ltd.

    • WPP Plc

      EWA is part of WPP, one of the world's largest communications services groups.

    • Partners

      EWA works in partnership with industry leading suppliers to ensure our customer receive the best possible service; these include online marketing specialists, 'best of breed' IT software and hardware vendors, print suppliers as well as other WPP sister agencies.

    • Charity

      EWA's chosen House Charity is the BBC Children in Need. EWA have supported the charity for over 17 years and raised in excess ofￂﾣ80,000 during this time

      • CIN Gallery

        View photos from EWA's Children in Need picture gallery.

  • Site Map

    The EWA Site Map is here to help you navigate our entire website.

  • Case Studies

    A wide range of full case studies from Adidas, Marks & Spencer, P&O plus many more success stories.

    • Adidas

      Adidas case study from EWA. In 2002 and following the launch of a new company website, adidas encountered an unexpected challenge.

    • Nissan

      Nissan Case Study by EWA. Nissan Motor (GB) Ltd is one of the most successful vehicle manufacturers in the UK fleet market. EWA has been working in close partnership with Nissan since 1994.

    • M&S lunchtogo

      Marks & Spencer (M&S) case study from EWA. In 1996, Marks & Spencer launched lunchtogo - a delivery service providing businesses with buffet lunches for client meetings, training days and staff events.

    • Merial

      Merial Animal Health Case Study from EWA. In 1997 an influx of generic competitor products threatened Merial's market share and led them to examine their service and relationships with distributors and end users - the livestock farmers.

    • TDA

      TDA Case Study from EWA Ltd. The Training and Development Agency for Schools (TDA) was established by a Government Act in 1994 with a principal objective of increasing the number of applicants into the teaching profession.

    • Ford

      Ford Case Study from EWA Ltd. Ford Motor Company developed a loyalty programme targeted specifically at company car drivers. Supported by a quarterly magazine containing articles of interest to drivers and related offers, Talkback was a membership based programme.

    • Brintons Carpets

      Brintons Carpets Case Study from EWA Ltd. Brintons Carpets represents over 200 years of tradition and craftmanship in carpet manufacture. Facing aggressive competition Brintons have become increasingly focussed on their long term market position.

    • EAPTIS

      EAPTIS Traveline Case Study from EWA. EWA is responsible for the delivery of information to callers to a dedicated communication centre for issues such as journey planning and travel information

    • Wiltshire Farm Foods
  • Latest News

  • Careers

    View Careers at EWA Ltd UK.

    • Vacancies

      View the latest Vacancies at EWA Ltd

  • Contact Us

    Contact EWA Ltd via our online form, or contact us directly using the details below.

  • Case Study Downloads

    The EWA Case Study download page, including clients such as Adidas, Ford, Nissan, M&S, Merial, TDA and P&O ferries.

  • Privacy

    The EWA privacy policy. This Privacy Policy describes where and what information we collect and how we use the information.

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